Customer Service Policy

We adhere to the principle of "Customer First" and are dedicated to providing every customer with a high-quality and convenient shopping experience. Our goal is to offer professional and efficient service, ensuring that every customer enjoys a pleasant shopping journey.

• Working Hours: Monday to Friday, 9:00 AM - 6:00 PM (excluding holidays)
• Online Customer Service: Available 24/7, with responses to your inquiries within 48 hours.

 
Order Processing and Shipping：

• Processing Time: Orders will be processed within 5-7 business days after receiving them. Please note that delays may occur during holidays or peak promotional periods.
• Shipping Time: Once your order is processed, you will receive a confirmation email with tracking details. Delivery time varies depending on your location. Shipping may be delayed due to unforeseen circumstances (such as weather or transportation), and we will inform you promptly.
• Shipping Costs: Free shipping applies only to the lower 48 states. Customers in Hawaii, Alaska, and other non-contiguous regions will be charged an additional shipping fee at checkout.
• Shipping Regions:

Domestic Shipping: We offer shipping to most regions within the country. Please check the availability of shipping to your location at checkout.

International Shipping: We support shipping to multiple countries and regions. If your location is not available for shipping, please contact customer service for further details.

• Address Confirmation: Please ensure that the shipping address you provide is accurate. We are not responsible for any delivery issues caused by incorrect addresses or postal codes.
• Address Change: If you need to change your shipping address, please contact our customer service team as soon as possible. If the order has already been shipped, address changes may not be possible, and you may need to contact the shipping carrier directly.
• Failed Deliveries: If the shipping company is unable to deliver on time, you may need to pay additional shipping fees or arrange for redelivery.

• Quality Assurance: All products are carefully inspected before shipment to ensure they meet quality standards. If you receive a product with quality issues, we offer a return or exchange service.
• Damaged Products: If a product is damaged during shipping, please provide photographic evidence within 48 hours of receiving the product. We will arrange for a refund or replacement.
• Lost Packages: If a package is lost during delivery, please contact us as soon as possible. We will work with the shipping company to investigate the issue and provide a solution (e.g., reshipping or refund).

• Check the Package at Delivery: Please inspect the packaging for any damage when receiving the package. If there is any issue, contact the delivery person before signing for it and document the situation to ensure the product is in good condition.
• Signature Confirmation: Some high-value items or specific delivery services may require signature confirmation. Please ensure someone is present at the delivery address to sign for the package. If no one is available, we recommend using another secure delivery method or address.

We are not responsible for delivery delays or out-of-stock items due to uncontrollable factors (such as natural disasters, transportation delays, etc.). We will make every effort to provide solutions and keep you informed of your order status in a timely manner.

Order Modifications and Cancellations：

• Order Modifications: If your order has not yet been processed, you may modify it by contacting customer service. Please contact us as early as possible, and we will do our best to accommodate your request.
• Order Cancellation: If the order has not been shipped, we will process your cancellation request and issue a refund. If the order has already shipped, please follow the return policy for handling the cancellation.